Leaderboard

Sorry to hear of your bad experience. I have had a similar though less costly difficulties with PCGS Europe. I took out gold membership to have a few coins slabbed by PCGS and submitted two at the London Coin Fair last June. Despite my collectors club membership number being clearly written on the forms completed at the time of submission, I was still charged 69 Euros for standard membership. My efforts to try and get this sum refunded included a couple of e-mails to PCGS Europe in Paris, a letter to Don Willis, President of PCGS in the USA, a phone call to PCGS in the USA where I spoke to someone who basically said "it's not our problem, take it up with PCGS Europe", and finally a phone call to the Paris office where I was reassured that something would be done. The end result was.... nothing happened! I finally managed to get some satisfaction when I submitted 2 more coins to be slabbed at the London Coin Fair last November. I told the PCGS Europe representative my story and managed to get them to agree to waive the charge for returning my coins by FedEx (42 Euros). This eventually happened but not before they had still charged me for shipping on the subsequent invoice and I had to get in touch with Dominique Lucbernet (the manager of PCGS Europe) to get it corrected! It was not entire sum that I was owed (69 Euros), but I had come to the conclusion that it was better than nothing and I was tired of wasting further time and money chasing them. If you can manage to get to a coin fair where PCGS are represented and talk to someone face to face, this would probably be the best way to get something sorted. After my experience with PCGS I won't be extending my Gold membership for another year. The incompetence (I hope) of the Paris office and the indifference of the headquarters in the US has put me off this company.

Pics as promised.