Don't know if anyone else here has had cause to contact them by phone, but I just have in order to ascertain whether a foreign seller had yet been paid (bought a really spectacular 1891 BU penny from a guy in Norway)
Unreal, just literally unreal. I know some of our automated phone systems are irritatingly crap, but paypal is in a league of its own. Took me half an hour and putting down the phone to repeat the entire process just to eventually get through to an operative. There were long call waiting times, and I was offered a callback on the number I was calling from, but despite the auto voice reading out my phone Number back to me early on, I was expected to type in my number again, including the international code (which I didn't know). Also had to go into the site and insert my new mobile number in, as it didn't recognise it as my number.
Also, the software couldn't get its head round the last 4 digits of my debit card 4710 - only when I said "zero" rather than O, did it accept it. Then when I finally got through to someone, she couldn't hear me and kept repeating her introduction and asking me again and again for my first and last name. Sounded like robotic equipment - not sure whether it was. So shut down that one and tried the landline. Eventually did get through to a normal person who confirmed that payment was going through and should be with the seller this coming Friday or Monday. Notwithstanding that the purchase was made on 31.8.18.
Was initially alerted to the fact there might be a problem, as I have made this and another purchase recently using their "pay later" scheme. The one seller was noted as having already been paid, but the other not.
I didn't know whether to swear or chuck my phone against a hard surface - and I'm normally a very calm and placid guy.
Advice gents - if you need to contact paypal take any blood pressure medication first.