Much as the banks doing away with terrestrial and installing more ATM's, and then charging you for using them...
Or retsil shops with self checkout, where they save on payroll, you get less service, and you still pay the same prices. ...
In the same category as those businesses that tell you the information is on the Internet. Not everyone has a computer or is computer savvy.
My dad is 98, my mom is 94, neither knows how to use a computer nor cell phone.... I sometimes find it overwhelming when they ask me for information about a company or potential purchase. They think you can browse online like a print catalog. I'll acknowledge that it is a but easier on an actual computer, if you can open multiple pages, but on a cellphone or tablet, especially in an app, you can't do that.
Another peeve is one relating to those businesses that ONLY have a Facebook presence... I do not have access to them, inasmuch as I am not on Facebook. ...
Just venting....