"At the end of the day, it is insured, so nobody loses out."
Really?
Over the last five years Royal Mail and their overseas confederates have lost somewhere in the region of £835 of my tracked/signed goods.
Their reaction for on line auction sales was to ask for the ebay or equivalent link, proof of my original purchase (I've had some of this stuff for over 50 years) and try to pay me my opening bid price. i.e. 0.99p
My actual financial recompense from the £835, has so far been £312, so it looks like these *&^%£$" are costing me £100 p.a.