Yes your right all the grading companies could do more and give more of a reason ,although with regards value for money £12 ,£16 and £26 including vat i think is. I send them for a numerical grade and to be put in plastic to confirm the grade and take pictures should it be re sold ,that is what they say they will do for the price and what i pay for.
Coins that are rejected are not given a numerical grade and returned with a reason ,these reasons are explained in more detail on the website as it wont fit on the slab.
With regards how much effort to provide a properly worded reason for something not offered , it does not sound much to what may be a couple of lines ,although every coin is obviously different and they did not offer the service of a report or properly worded reason to describe the problems in great detail , just to either give it a numerical grade or reject it.Not many are rejected for something that is unusual like the one mentioned and pictured ,however if every coin rejected for other reasons ( of which there are thousands of coins ) after 2/3 graders looked at it i feel sure the price would go up , were would this information go on a seperate typed out email or letter perhaps ,how much aggravation would it cause if six parts of the coin with problems were mentioned and one part not or vice versa .
If the price goes up then most people would be paying extra for a report or information they did not need or want in the first place.
My own experience when i have asked for help and an explanation on rejects i had was way over the service i originally paid for and i was really greatful.
What i said was either way they cant win if they dont charge for rejections as people may think its not been rejected because they dont get paid.
I think the answer would be if you would like a full report the price would be £XXXX or alternatively dont send it and show it a dealer or put pictures on the pre-decimal coin forum 👍