Rob, In a situation like you mention (coin was received, and positive feedback left for you), you should be able to call eBay and they will remove the "item not received" notation. I had a lady from England leave negative feedback, because she had to pay VAT fees, but when I called eBay, they removed the negative feedback, since VAT is the responsibility of the Buyer. You might give it a try, and call them. He opened the case because he didn't want to pay signed for postage. I just told him to reduce his maximum bid by the difference. I was happy with the reduced sale price because I explained my a**e was covered against him claiming the money back and getting the coin. US customs aren't the quickest out the blocks. She could ask ebay, but trying to explain to someone from the Indian sub-continent I don't hold out much hope. Being a seller won't help our case.