Remember I'm only talking about the company change, I'm not on about the grades they supply, the consistency in grading, the photo quality, the people who use the service or anything else, I'm talking about the fact that they handled this change of name and fees in a very bad and sloppy way, giving little to no information to anyone who regularly uses them and changing their minds 3 to 4 times (while I assume some people have paid different fees, depending when they signed up after the change) about what they want to charge.
There's one thing to say 'We are a grading company', and another to say 'Our graded coins will get more money if you put them in our specific auction, where we will take a fee for grading and then a fee for selling'. Even the most venerated of people still have friends