Aunctioneer refuse to deliver/refund

[Taikonaut]

Hi All,

This is not about coins. Back in May in this year I bought a couple of lots, cognac and liquar via Saleroom from a auctioneer which I won't name for now, its in Scotland. After confirming my payments I waited several weeks but no update so I contacted the auctioneer and was told there were problem with the courier and that he will personally get it done. A couple of weeks later heard nothing and the same response, weeks later nothing and the reply I got was that he will issue me a refund instead, that was 4 weeks ago. I tried Saleroom but they say there is nothing they could do. I tried emailing the auctioneer for update and phoneing him but got not reply. I tried their facebook asking about it again no reply. Today I find that the auctioneer has blocked me accessing his facebook.

I dont know what financial situation they are in but it does seem they are trying to scam me. In one of the phone calls when he was still answering me who I believe is the owner sounded distress going on about child maintenance support and that is why he weren't able to deal with my outstanding order in time.

Payment was made via "pay.sumup.io" using my debit card. Any advice on how to get my money back"

 

[Rob]

Small claims court.